Account Executive

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area)

Position Overview:

The Account Executive is the primary relationship owner for an assigned portfolio of health system clients, responsible for driving client satisfaction, retention, and growth through strategic account leadership and consultative partnership. This role serves as a trusted advisor to executive stakeholders, leads the client lifecycle starting in sales support and implementation through renewal, coordinates cross-functional resources, and provides proactive guidance on pharmacy benefit management strategies, healthcare trends, contractual obligations, performance guarantees, and regulatory considerations. The ideal candidate brings deep healthcare and health system expertise within pharmacy benefits management, strong business acumen, and the ability to build consensus across complex stakeholder groups while delivering measurable value and long-term client success.

Position Responsibilities:

• Responsible for the overall satisfaction and retention of an assigned book of business with focus on health systems and other clients/lines of business as needed.
• Serve as the relationship owner incorporating internal support when needed to foster relationships with C-suite, consultants, influencers, and decision makers at the plan
• Develop relationship strategy plans, with support of clinical account consultant, and account manager
• Lead strategic meetings (e.g. Quarterly Business Reviews), prioritize initiatives, and maintain momentum across sales and the  client lifecycles including implementation
• Support member and client satisfaction execution and net promoter score goals
• Provide deep and approachable plan recommendations with support of reporting and internal stakeholders
• Maintain thorough knowledge of contractual obligations on assigned book of business, including financials, performance guarantees, terms, and regulatory/compliance
• Lead client renewal process, including contract management 
• Lead ownership of performance guarantee reporting and maintenance 
• Lead regulatory and compliance components 
• Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management; find ways of adding value to the client curating offerings tailored to the client’s specific needs
• Identify and contribute to process improvement efforts across Judi Health
• Assemble internal resources to overcomes challenges
• Anticipates customer needs and proactively identifies new opportunities within assigned accounts
• Comprehensive knowledge of our business, including products and services. Strong ability to field questions from the client side, answer them and answer them correctly
• Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation
• Provide finalist sales support where needed in order to win new business
• Other duties as assigned

Required Qualifications:

• 5+ years’ experience in the healthcare industry and/or pharmacy benefits experience
• Demonstrated experience supporting integrated delivery networks (IDNs), hospital systems, or academic medical centers
• Strong ability to navigate and balance plan sponsor goals (e.g. cost control, benefit design, member experience) with health-system pharmacy objectives (e.g. revenue protection, access, utilization management)
• Experience facilitating consensus among stakeholders with competing incentives, using data, clinical rationale, and contract terms to drive alignment
• Working knowledge of 340B program mechanics
• Understanding of healthcare regulatory considerations impacting health systems and PBM oversight.
• Bachelor’s or advanced degree in health administration, business, or relevant professional experience
• Strong data analysis and presentation skills
• Financial and statistical reporting knowledge and experience
• Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner
• Travel is estimated to not exceed 25% in the busiest times of year
• Progressive staff management experience
• An educator who is trustworthy and willing to share information and serve as a mentor
• Ability to independently identify, research and resolve issues
• A person who can relate to people at all levels of an organization and possesses excellent communication skills
• An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
• A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
• A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus
• A well-organized and self-directed individual who can work with minimal amount of supervision
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Proficient in Microsoft Office and industry related software programs

Preferred Qualifications:

• PharmD preferred, but not required
• Project management experience preferred

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