Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.
Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.
And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.
About the Role
This role owns the operational system behind successful product launches at Valence - getting capabilities turned on for clients at scale. You'll build the repeatable process that helps us introduce new features in a coordinated, scalable way across product, engineering, customer success, and our enterprise clients.
In the near term, this means rolling up your sleeves with our first cohort of priority clients - getting on the phone, working through IT and security blockers, and driving direct activation. Over time, it means building the playbook, internal enablement, and adoption infrastructure that lets us scale launches across 80+ enterprise clients without it depending on any one person. You'll be the connective tissue between Product/Engineering (what's shipping) and CS/Commercial (what clients need to hear and do).
This role will report to our VP of Engineering, but will work very collaborating across different teams.
About Valence
We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.
We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.
Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.
What You'll Do
Drive direct activation with priority clients
Partner hands-on with our first cohort of clients to get new features turned on — making the calls, running the meetings, working through IT/security/legal blockers
Build trusting relationships with both senior sponsors (CHROs, SVPs) and day-to-day operators (L&D leads, program managers) that translate into faster activation
Translate new features into client-relevant value, not just product specs
Build and own the deployment system
Design and run a repeatable process for launching new product capabilities across our enterprise base
Coordinate customer-facing release trains, phased rollouts, and launch timing across client segments
Develop launch playbooks, internal enablement, and customer talk tracks that scale beyond you
Stand up a beta cohort to quickly validate features with the right mix of clients
Track and drive adoption at scale
Track activation rates, feature adoption, and time-to-value across the client base
Identify laggards proactively and run the process to systematically unblock them
Use adoption data to drive both client conversations and internal roadmap influence
Synthesize feedback into product influence
Aggregate signal from across the client base into a clear, prioritized voice on the roadmap
Partner with product and engineering on what's testable, where features need to evolve, and how to close gaps blocking adoption
Coordinate cross-functionally
Work across CS, Engagement Managers, product, and engineering without formal authority
Manage the release calendar; flag dependencies and conflicts early
Create structure around support, regression handling, and incident communication on the customer side
What We're Looking For
Must-haves
5+ years in customer-facing roles in B2B SaaS - implementation, customer success, solutions engineering, or a similar function where you've owned client outcomes end-to-end
Track record of personally driving feature adoption or product activation at enterprise clients - meaning you've moved the number, not just managed the process
Strong client presence: equally credible with a CHRO and an IT lead, and comfortable picking up the phone to push something forward
Demonstrated ability to build systems and playbooks where none existed - comfortable creating structure rather than inheriting it
Project management rigor: can run multiple client workstreams simultaneously without dropping threads
Data fluency: comfortable tracking activation rates, feature adoption, and time-to-value, and using that data to drive both client and internal conversations
Cross-functional influence without authority: you are able to get engineering, CS, and product moving in the same direction proactively and effectively
Comfort with ambiguity, change, and a startup operating mode - willing to write the email, set up the meeting, build the tracker, and present the findings all in the same week
Strong differentiators
Experience running a structured beta program or pilot at an enterprise SaaS company
Background that spans both relationship-driven activation work AND system-building / process design
Experience navigating enterprise IT and security review cycles (SSO, GDPR, data agreements, Teams/Calendar integrations)
Familiarity with HR tech, talent platforms, or AI-powered enterprise products
Nice to have
Background in product marketing or change management
Experience at a high-growth startup, particularly through scaling moments
Why Valence
Ownership & Rapid Growth
Outsized missions from day one, with direct responsibility for company-defining projects
Work alongside the executive team with transparency into strategy and decision-making
Influence on direction through real-time customer feedback and market insights
AI-First Operator
Work directly with cutting-edge AI models and next-generation platforms
Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
Compensation
Competitive salary including base + bonuses
Comprehensive health coverage (medical, dental, vision) from day one
Generous PTO, company-wide R&R shutdowns, and paid parental leave
Retirement plan support for US and global employees
Equity
Meaningful ownership in a venture-backed company at a growth inflection point
Financial upside that comes from scaling fast
Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact
Top-Performing Culture
A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together
Learn more about us and meet our team here
Location and Work Environment
This can be a remote or hybrid role. NYC based candidates will be 3 days a week in office in Union Square. Candidates must be comfortable balancing colleagues in global timezones, as needed. Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.
Employment Verification & Commitment
We use third-party services to verify employment history, education, and other information relevant to your candidacy. Employment is contingent upon the successful completion of these verification checks. This is a full-time role that requires a high level of focus, availability, and commitment. Employees may not hold concurrent full-time employment with another organization while employed at Valence. Any outside consulting, advisory, freelance, or other professional work must be disclosed and approved in advance and must not interfere with job responsibilities, availability, performance, or create a conflict of interest - including risks related to confidentiality, intellectual property, or competition.
Valence takes candidate fraud seriously. We verify identity, LinkedIn profiles, employment history, and references; any misrepresentation during the hiring process is grounds for withdrawing an offer or ending employment. All offers are contingent on successful completion of these checks.
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