Who We Are
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Role Overview
As a GTM Recruiter at Serval, you’ll build and own the recruiting strategy for our go-to-market teams — including Sales, Marketing, and Operations. You’ll design and execute high-impact hiring initiatives that help Serval scale from ~70 to 200+ people while maintaining an exceptional talent bar.
You’ll partner closely with the founders, GTM leadership, and hiring managers to define profiles, drive outbound sourcing, and create a world-class candidate experience. This role is ideal for someone who’s built GTM teams in fast-paced SaaS environments and thrives at the intersection of recruiting, storytelling, and strategy.
What You’ll Do
Design & Execute GTM Hiring Strategy: Build creative sourcing plans and run full-cycle recruiting across AE, Marketing, GTM leadership and business roles.
Partner with Leadership: Collaborate with founders and function heads to forecast headcount, define ideal candidate profiles, and prioritize hiring needs.
Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance — especially for senior and high-impact roles.
Develop Scalable Recruiting Systems: Build the processes, tools, and data tracking that make GTM hiring predictable and repeatable.
Drive Outbound Sourcing: Build top-of-funnel pipelines through outreach, referrals, events, and competitor mapping.
Influence Employer Brand: Partner with Marketing and Product teams to craft authentic messaging that attracts high-caliber GTM talent.
Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality.
Collaborate Cross-Functionally: Align with Engineering, Product, and Recruiting peers to ensure consistent bar-raising across the company.
What You’ll Need
4+years of recruiting experience, with at least 3+ years focused on hiring GTM roles at a fast-paced SaaS or technology company.
Demonstrated success building Sales and Marketing teams in high-growth, outbound-driven environments.
Strong understanding of SaaS GTM motions (SMB, mid-market, enterprise) and sales org structures.
Proven ability to source and close top-performing sellers and leaders in competitive markets.
Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements.
Excellent communication and storytelling skills, with the ability to convey Serval’s mission and value proposition to candidates.
High agency and adaptability: comfortable operating autonomously in a fast-moving, early-stage environment.
Based in or willing to work from our San Francisco HQ, 5 days/week.
Nice to Have
Experience as an early recruiter at a Series A–B startup.
Familiarity with GTM compensation structures and competitive landscape.
Strong network of sales and marketing professionals in the Bay Area.
What We Offer
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.