Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As a Recruiting Coordinator at Serval, you'll sit at the center of one of the most important functions in the company — hiring. You'll own the coordination and candidate experience that powers our ability to attract exceptional talent as we build the future of AI-driven IT automation. This is not a passive scheduling role. You'll move fast, operate with precision, and ensure every candidate interaction reflects the speed and quality Serval is known for.

You'll gain real visibility into how a high-growth, Sequoia-backed company builds its team — and play a direct role in shaping that outcome.

What You’ll Do

• Coordination & Candidate Experience

  • Own interview scheduling end-to-end, coordinating across candidates and hiring teams to keep processes moving quickly and without friction

  • Deliver a best-in-class candidate experience through clear, timely communication and thoughtful touchpoints at every stage

  • Partner closely with recruiters and hiring managers to manage pipelines, surface bottlenecks, and keep hiring on track

• Talent Operations

  • Maintain clean, accurate data in our ATS and ensure recruiting operations are organized, efficient, and built to scale

  • Support the build-out of recruiting infrastructure — process documentation, workflow automation, and tooling improvements

  • Identify inefficiencies in the recruiting process and drive solutions before they become problems

  • Assist with reporting and analytics to give the talent team visibility into pipeline health, hiring velocity, and operational performance

What You’ll Need

• 1+ years of recruiting coordination or talent operations experience in a fast-paced environment; startup or high-growth company experience strongly preferred

• Exceptional organizational skills and attention to detail — you don't let things slip

• Strong written and verbal communication skills with a candidate-first mindset

• Ability to manage multiple priorities and adapt quickly as hiring needs shift

• An operator's mindset — you don't just execute tasks, you think about how to make the system better

• Comfort working with ATS systems and scheduling tools; highly proficient with Google Workspace, Ashby, or similar tools

Nice to Have

• Experience supporting technical or engineering hiring

• Background at an early-stage or venture-backed startup

• Experience improving recruiting processes, building SOPs, or implementing coordination best practices

• Familiarity with recruiting analytics or workflow automation tools

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.