Who We Are
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
About the Role
This is the first dedicated Revenue Strategy & Operations hire at Serval and a critical priority for the go-to-market team.
You will lead strategy and operations for Sales leadership: the person who helps run the business day to day and makes the sales team measurably more productive. You will identify the strategic levers needed to accelerate growth, drive the execution to get there, and spot and address the gaps months before they materialize.
What You'll Do
Set strategic direction and drive execution
Partner with Sales leadership to identify the highest-leverage growth levers (segment focus, coverage model, new motions) and build the case for each
Drive forecasting excellence: accurate, defensible, and called early, at the rep, segment, and company level
Implement a scalable operating cadence (pipeline generation, pipeline reviews, sales methodology adoption, forecasting, business reviews, etc.) and drive the follow-through
Scope and lead strategic initiatives end to end, from thesis through rollout to measured result
Improve workflows and process
Find friction in the selling motion and remove it: process, tooling, handoffs, approvals, anything costing reps time they should spend with customers
Codify sales methodology, qualification standards, and stage definitions so the motion is repeatable as we hire
Improve our GTM systems and data architecture (Salesforce and the surrounding stack) so reporting is trustworthy and process is enforced where it matters
Drive adoption of AI wherever possible
Look for places Serval itself should be doing this work. We automate other companies' operational drag, and we should be our own best customer
Foster data-driven decision-making
Build the analytics that explain performance: funnel conversion, velocity, win/loss, ramp, capacity, segment productivity, and the leading indicators behind them
Diagnose current and future gaps, then design and drive fixes. This role is measured on outcomes changed, not dashboards shipped
Partner with Finance and Central RevOps on capacity planning, quota and territory design, and headcount modeling
Build the tools that help reps understand and run their own business
What You'll Bring
6-8+ years of experience, with a strong background in Sales Strategy & Operations, Revenue Operations, or Business Operations at a high-growth B2B software company. Consulting, banking, PE, or corporate strategy backgrounds desired
Demonstrated experience driving open-ended initiatives from strategy through execution.
Strong analytical horsepower: you can structure an ambiguous question, pull the data yourself, spot the insights, and land on a recommendation. Excel or Sheets mastery required, SQL and BI tooling preferred
Comfort and credibility working with senior sales leadership through reps, as well as a variety of cross-functional stakeholders
Knowledge of Salesforce and the GTM tech stack (Gong, Outreach or Amplemarket, Clay, etc.) a plus
Judgment about what matters. The hardest skill here is knowing which competing initiatives actually move the business forward
Comfort with ambiguity and a bias to build. There is no playbook yet. You are writing it
Bonus points: experience scaling a company from single-digit to nine-figure ARR, enterprise displacement sales motions, innovation with AI to drive productivity
Must be willing and able to work onsite five days per week in San Francisco, CA
What We Offer
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.